1. Company Information

In compliance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided:

Company name: Balearic Collection S.L.

Legal form: Sociedad Limitada (Private Limited Company)

Establishment type: Virtual (online)

Registered address: Carrer de la Lluna 25, 07181 Portals Nous (Calvià), Illes Balears, Spain

Tax Identification Number (NIF): B24933566

Commercial Registry: Inscrita en el Registro Mercantil de Palma de Mallorca, Hoja PM-105549, Inscripción 1ª

Travel Agency Licence: AVBAL/885 — issued by the Consell Insular de Mallorca, Turisme — Servei d'ordenació i planificació

Insolvency Guarantee: €100,000 minimum — Policy No. 86531729 — AXA Seguros G.

Civil Liability Insurance: €450,000 — AXA Seguros G. (three-block coverage under Article 58, Balearic Islands Tourism Law 8/2012)

Email: contact@baleariccollection.com

Website: www.baleariccollection.com

2. Purpose and Scope

This Legal Notice governs access to and use of the website www.baleariccollection.com (the Website), owned and operated by Balearic Collection S.L.

By accessing or using the Website you acknowledge that you have read this Legal Notice and agree to be bound by its terms. If you do not agree, please discontinue use of the Website immediately.

The Website is intended to provide information about the bespoke travel and concierge services offered by Balearic Collection S.L. to international clients travelling to the Balearic Islands. It is not directed at persons under the age of 18.

 3. Applicable Legal Framework 

The activity of Balearic Collection S.L. is conducted in compliance with the following legislation:

- Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE)

- Royal Legislative Decree 1/2007 approving the Consolidated Text of the General Law for the Defence of Consumers and Users (TRLGDCU), as amended by Royal Decree-Law 23/2018

- Balearic Islands Tourism Law 8/2012 of 19 July

- Law 39/2015 of 1 October on Common Administrative Procedure of Public Administrations

- Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD)

The Administration retains the right of verification at any subsequent point pursuant to Article 69 of Law 39/2015 and Article 23 of Law 8/2012. Any inaccuracy, falsity, or material omission in any declaration submitted by Balearic Collection S.L. may result in the suspension of its right to operate.

4. Conditions of Use

Access to the Website is free of charge. You agree to use the Website lawfully, honestly, and in good faith. You specifically agree not to:

- Use the Website for any unlawful, fraudulent, or harmful purpose.

- Transmit unsolicited commercial communications or spam.

- Attempt to gain unauthorised access to any part of the Website, its servers, or related systems.

- Introduce or transmit viruses, malware, or other harmful software or code.

- Reproduce, distribute, or commercially exploit any Website content without prior written consent from Balearic Collection S.L.

- Engage in any conduct that may damage the reputation or business interests of Balearic Collection S.L.

- Collect or harvest personal data about other users of the Website.

5. Intellectual Property

All content on the Website — including text, photography, graphics, logos, brand elements, design, layout, and software — is the exclusive property of Balearic Collection S.L. or is used with the permission of the respective rights holders, and is protected under Spanish and European Union intellectual property law. 

No content may be copied, reproduced, modified, distributed, or otherwise exploited, in whole or in part, without the prior express written authorisation of Balearic Collection S.L.

6. Disclaimer of Warranties and Limitation of Liability

Balearic Collection S.L. makes reasonable efforts to ensure that all information on the Website is accurate and current, but provides no guarantee as to its completeness, accuracy, or fitness for any particular purpose. All content is subject to change without notice and is provided for general information only.

Balearic Collection S.L. does not warrant that the Website will be continuously available, free from errors, or free from viruses or other harmful components. Access is provided on an as-is and as-available basis.

To the fullest extent permitted by applicable law, Balearic Collection S.L. shall not be liable for any loss or damage of any kind arising from: access to, use of, or inability to use the Website; reliance on information published on the Website; interruptions, errors, or security incidents; or content of or access to any third-party websites linked from the Website.

 Nothing in this Legal Notice limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

7. Guarantees and Insurance Information

Balearic Collection S.L. maintains the following mandatory coverages under Article 58 of Balearic Islands Tourism Law 8/2012: 

Financial insolvency guarantee: minimum €100,000 (equivalent to no less than 5% of annual turnover) — Policy No. 86531729 — AXA Seguros G. This guarantee remains active for two years following definitive deregistration of the agency.

Civil liability insurance: minimum €450,000 — AXA Seguros G. — with coverage across three blocks:

- Operational business liability (responsabilidad civil de explotación) — minimum €150,000

- Direct or subsidiary liability (responsabilidad civil directa o subsidiaria) — minimum €150,000

- Primary financial loss liability (responsabilidad por daños patrimoniales primarios) — minimum €150,000

8. Complaints and Official Complaint Forms

Balearic Collection S.L. makes available the official consumer complaint form (Hoja de Quejas y Reclamaciones) in accordance with Balearic Islands Tourism Law 8/2012. 

The official complaint form is available at:

https://seu.conselldemallorca.net/es/ficha?key=75387

 You may also request the form by emailing contact@baleariccollection.com. The time limit for filing complaints is one month from the date of the incident or service failure.

9. Third-Party Links

The Website may contain links to external websites operated by third parties. These links are provided for informational convenience only. Balearic Collection S.L. has no control over and accepts no responsibility for the content, availability, or privacy practices of linked websites. The inclusion of a link does not imply any endorsement or affiliation.

10. Data Protection and Privacy

Personal data submitted through this Website is processed in accordance with our Privacy Policy, available at www.baleariccollection.com/privacy-policy, in compliance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

11. Cookie Policy

This Website uses cookies. For full information on the types of cookies used, their purpose, and how to manage your preferences, please refer to our Cookie Policy at www.baleariccollection.com/cookie-policy.

12. Applicable Law and Jurisdiction

This Legal Notice is governed by Spanish law. Any disputes arising from access to or use of the Website are subject to the exclusive jurisdiction of the courts of Palma de Mallorca, Illes Balears, Spain. EU consumers retain the right to bring proceedings in the courts of their country of habitual residence.

13. Updates 

Balearic Collection S.L. reserves the right to update this Legal Notice at any time. The version published on the Website at any given time is the version in force.